Chawane Floyd

About Chawane Floyd

With 25 years of experience at the intersection of technology and business operations, Chawane focuses on being the architect of change. Throughout his career he has focused on a singular goal: bridge the gap between ambitious long-term strategy and rigorous operational execution.Chawane views digital transformation not as a series of IT projects, but as a fundamental shift in how a global enterprise delivers value. His expertise lies in establishing high-impact PMO frameworks that bring order to matrixed, high-tech environments. Whether it’s spearheading multi-million dollar cost-saving initiatives or optimizing global processes, his approach is always data-driven and focused on the bottom line.What Chawane brings to the table:• Visionary Governance: Standardizing methodologies across complex portfolios to ensure every initiative aligns with the \"North Star\" of the business.• Operational Agility: Leveraging his background as a change agent to build flexible operating models that can withstand market volatility.• Consensus-Driven Leadership: Chawane prides himself on the ability to lead cross-functional teams, navigating the nuances of organizational politics to build buy-in at every level—from the C-suite to the front line.Core Areas of Expertise:• Strategic Growth & Revenue Generation• Large-Scale Digital Transformation (ERP, CRM, Infrastructure)• PMO Leadership & Governance Frameworks• Strategic Cost Reduction & Operating Model Design

Experience

1. Business & Systems Transformation Senior Manager (Operational Governance & Strategy)

   Verizon Business

   Dec 2023 — Present · Atlanta, GA, US

   Responsible for the execution of internal consulting engagements for Verizon Business Group and the Global Customer Operations (GCO) organization. • Constructed initial tool requirements and identification of necessary system enhancements for an interim contract/customer change enablement system. Spearheaded an analysis of over 20 enterprise contracts, capturing best practices for change management schedules, KPIs, governance, and customer communication strategies.• Expanded and implemented policies for change enablement and control processes, ensuring smooth transitions for partners and customers during system and service modifications.• Engaged with stakeholders to develop a Change Enablement Schedule for inclusion in MSAs targeting contract true up; along with L&D to design training on change management best practices for leaders and teams.

Education

• University of Virginia

  B.A., Economics with concentration in Finance

• Aalto University

  Master of Business Administration (MBA), Exchange Program

• University of Rochester - Simon Business School

  MBA, Business Administration and Management, General

Skills

• Forecasting
• System Implementations
• Computer Application Training
• Situational Sales Negotiation
• Competitive Analysis
• Business Development
• Vba
• Iso 9001
• Problem Analysis
• Consultative Sales Professional
• Analytics
• Ibm as/400
• Microsoft Office
• Market Research