Chavon Jackson
⚙️Machine Learning Engineer | M.S. Artificial Intelligence | 4+ yrs IT & Cybersecurity | Python, PyTorch, TensorFlow | Secure & Scalable AI Solutions ⚙️
- Role
- Desktop Support Analyst at Altera Digital Health
- Location
- Riverside, CA, US
- LinkedIn followers
- 500 followers
About Chavon Jackson
I recently earned my Master’s in Artificial Intelligence and bring 4+ years of IT support…
Experience
Desktop Support Analyst
Sep 2023 — Present · Whittier, CA, US
Resolved 40–50+ daily Tier 1–2 tickets, cutting average resolution time by 20%.🪩 Imaged, configured, and deployed 100+ workstations across PIH Health System.🪩 Troubleshot hardware and performed network diagnostics, escalating complex issues to reduce downtime.🪩 Reduced virus-related incidents by 15% through proactive endpoint security measures.🪩 Created and updated support documentation, improving efficiency for customers and team members.🪩 Partnered with clients in a fast-paced healthcare environment, reducing backlog of escalated tickets by 25%.🪩 Currently applying automation, scripting, and ML concepts to improve ticket triage, asset monitoring, and support analytics.
Education
Maryville University of Saint Louis
Master of Science - MS, Artificial Intelligence
University of La Verne
Bachelor of Science - BS, Computer Science
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