Chavi Sehgal
ITIL Functional Consultant | 4.8 Yrs in Incident, Change, Problem & Major Incident Management | ServiceNow & JIRA Expert | Driving Operational Excellence & Client Satisfaction
- Role
- Client Managed Services Consultant at Beam Global Services
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Chavi Sehgal
Education, Interests & Academic Achievements I am a B.Tech graduate from United Institute of Technology with a strong academic foundation in technology and service management. Passionate about continuous learning, I’ve earned certifications in ITIL 4 Foundation, Cloud Computing and ServiceNow. Outside of work, I enjoy traveling, music, and films—activities that help me stay balanced and creative. Professional Experience & Industry Exposure With 4.8 years of experience in ITIL-based IT operations, I specialize in Major Incident, Change, Problem, and Incident Management. I’ve worked with leading organizations like Capgemini, Infosys, Beam Global Services, and LearnoVita, supporting clients such as TEC, McCormick, Mercedes-Benz, and Vialto Partners. I’ve consistently ensured service continuity by managing critical incidents, implementing change practices, and reducing downtime. I am skilled in ServiceNow and JIRA, and experienced in client coordination, cross-functional collaboration, and user training. Career Goals & Vision My goal is to grow as a strategic ITIL Operations professional, leveraging best practices to streamline IT services and deliver exceptional user experiences. I aim to work in dynamic environments where I can lead proactive problem-solving initiatives, mentor teams, and contribute to business transformation through operational excellence.
Experience
Client Managed Services Consultant
Aug 2024 — Present
Education
Dr. A.P.J. Abdul Kalam Technical University
B.Tech, Computer Science
2016 — 2020
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