Grecia Chavez
- Role
- Program Management Specialist at Robinhood
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Grecia Chavez
I’m a strategic, impact-driven professional who thrives at the intersection of…
Experience
Program Management Specialist
Jun 2020 — Present
o Lead cross-functional projects by partnering with technical and non-technical teams to strategize the company and team level OKRs and implementing scalable creative solutions that allow for process optimization and risk-reduction. o Conduct data analyses to identify opportunity areas, to support recommendations for strategic process improvement, and to assess the impact of the completed projects. o Build a case management system and manage stakeholders by gathering business requirements from fraud teams and turning them into system functionality for the tooling engineering team, managing timeline prioritization and deliverables, performing UAT testing, and leading the product rollout. o Decreased 75% of the account corrections review time by engineering a scalable process that addressed bottlenecks and facilitated effective cross-functional communication between technical Major Oak and Jira engineering, RHS, Crypto, Asset Movement, and Fraud teams. Orchestrating the project included gathering requirements, identifying automation opportunities, and developing workflows, SOPs, training content and FAQs. o Conserved 20% of credits issued to firm accounts due to cash management fraud claims by designing a dispute process between Fraud and Asset Movement teams.
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