Chauntine Kendricks-Dorame
Senior Customer Service Manager @ Lineage Logistics | Notary Public, Educational Paraprofessional
- Role
- Senior Customer Service Manager at Lineage
- Location
- Joliet, IL, US
- LinkedIn followers
- 500 followers
About Chauntine Kendricks-Dorame
As a Senior Customer Service Manager at Lineage Logistics, I manage the office and…
Experience
Senior Customer Service Manager
Jul 2023 — Present · Joliet, IL, US
Manages general office and customer service activities, including finalizing contracts and onboarding new customers•Manages, trains, provides performance feedback, and assigns duties of direct reports to ensure productivity, efficiency, and effectiveness•Resolves day-to-day customer service problems including data entry errors, customer complaints, and questions•Works with Operations Managers to ensure information flow within the warehouse is efficient; including on-time turn for trucks, accurate receipt, and shipment of goods•Handles record management/retention for bills of ladings, proof of deliveries, invoices, and accounting credits•Enhances office productivity through proficient use of resources and tools
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