Chauntia Little

About Chauntia Little

I am a highly skilled and forward-thinking leader with comprehensive experience driving successful customer success initiatives. I am an expert in overseeing customer success teams in enhancing customer service strategies, innovating new processes, and managing overall functionality to maximize customer retention and growth. I have become adept in overseeing a wide variety of responsibilities to optimize customer success while demonstrating a steadfast commitment to coaching and leading high-performance teams. I am proficient in diagnosing service delivery problems and initiating robust action plans to maintain and improve levels of service. I am adept at establishing and improving operational methods to maximize effectiveness and efficiency. I am equipped with outstanding communication expertise and capability to analyze complex data and prepare accurate reporting for strategic decision-making.Following are some of the highlights of my career: Received “Employee of the Month Award” and won a trip to Miami (5K people eligible with 100 awards) for contributing to key business decisions and expanding a loyal customer base. Played an instrumental role in determining credits due to customers, balancing customer relationships, and managing high-value customer accounts to serve mutual interests of clients and the company. Earned promotion to Supervisor (2016), Senior Supervisor (2017), and Assistant Manager (2018) for exceeding established goals and providing exemplary services. Won the largest international deal SCI (Service Corporation International) in 2017 by meeting compliance requirements and delivering best-in-class customer service. I excel at balancing multiple tasks within deadline-driven environments while providing top-level organization and communication skills and improving operational systems. Want to know more about my experience, passion, areas of expertise, or the improvements I can make to your organization?

Experience

1. Manager of Premier Accounts

   Granite Telecommunications

   Sep 2021 — Present

   Currently, I lead client services and data team of four direct reports to manage mobility and complex data services. Revitalize across-the-board performance by introducing proactive process improvement initiatives. I drive CPDs (Continuous Professional Development) programs to develop and nurture record-setting leaders within the team. I collaborate with executive management to deploy escalated customer-specific action plans while maintaining high standards of customer satisfaction. I serve as additional escalation contact to evaluate and address reported issues.Highlights of accomplishment in this role include- Supported strategic decision-making, including assigning direct reports to specific accounts, overseeing promotions for team members, and leading all areas of recruitment.

Education

• Hampton University

  Bachelor of Arts, English Language Arts; Education

  2009