Chauntel K. Brown
Senior Guest Experience Manager @Villatel
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WORK HISTORY
Senior Guest Experience Manager @Villatel
Orlando, FL, US
EDUCATION
Florida Gulf Coast University
Master of Arts - MA, Educational Leadership
Florida Gulf Coast University
Bachelor of Science (B.S.)
ABOUT CHAUNTEL K. BROWN
I’m a senior hospitality leader with a passion for building guest experiences and team cultures that scale with intention.My career has been shaped by leading rooms and guest experience operations across luxury hotels, large-scale resorts, and first-of-their-kind hybrid resort formats. Today, my focus extends beyond day-to-day execution to designing the systems, standards, and leadership frameworks that allow both guests and teams to thrive.I’m especially energized by openings and brand integration—translating loyalty and luxury standards into operational reality while ensuring consistency, personalization, and care at every touchpoint. I believe exceptional guest experiences are a direct reflection of how supported, trained, and empowered teams feel.Known for a people-first leadership style grounded in empathy, clarity, and accountability, I partner closely with Operations, Revenue, IT, and Marketing teams to deliver experiences that are both emotionally resonant and operationally sound.
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