Chaun Heywood

About Chaun Heywood

PRODUCT MANAGEMENT AND PROJECT MANAGER:Management and leadership experience with proven record in bringing innovative solutions to market. Skilled in consultation with clients/colleagues, formulating requirements, researching and crafting innovative solutions, problem solving, integrating products and services and working with developers to implement solutions.EXPERTISE: PRODUCT MANAGEMENT - Product Offerings & Enhancements - Competitive Analysis - Product Capability Development- Product Strategy & Vision - Subject Matter Expertise- Vendor Management- Internal/External ConsultationPROJECT MANAGEMENT - Process Improvements- Development Execution - Team Leadership & Development- Product Lifecycle ManagementFIRST DATA PRODUCT KNOWLEDGE- Rules Management- Product Control File (PCF)- Rewards Processing- Account Level Processing- Transaction Level Processing- Decision Quest- Consumer Preferences- Right Time Payments- Open Data Streams- Adaptive Control System- Payment Defender- Ability to Pay- eCustomer Service- SCS Statements and LettersPlease contact me via email at c••••••••@gmail.com.

Experience

1. Senior Portfolio Development Consultant

   Co-Op Solutions

   Aug 2017 — Present · Rancho Cucamonga, CA, US

   Analyze, present and formulate innovative solutions to support the portfolio growth of 12+ clients at Co-op Solutions.ACCOMPLISHMENTS:• Consult with clients to determine ways to grow their portfolio, increasing clients’ revenue potential.• Analyze client portfolios for performance deficiencies, providing opportunities for growth. • Craft complex business requirements/use cases in precise detail, ensuring successful product execution.• Research, design, and implement new product ideas, resulting in additional revenue to Co-op Solutions and decreased costs to clients.• Provide subject matter expertise to clients and colleagues, resulting in reduced programming expenses and quicker time to market.• Provide campaign analysis, showing success of campaign.• Serve as point of contact for high priority issues and projects, guaranteeing client satisfaction.

Education

• University of Nebraska at Kearney

  Bachelor of Science

  1987 — 1991

Skills

• Process Improvement
• Management
• Team Leadership
• Customer Retention
• Payments
• Payment Card Processing
• Consulting
• Product Offerings & Enhancements
• Client Management
• Product Marketing
• Strategy
• E-Commerce
• Mobile Payments
• Team Leadership & Development
• Product Management
• Vendor Management
• Business Process Improvement
• Analytics
• Financial Services
• Crm
• Project Management
• Product Development
• Leadership
• P&L Management
• Training
• Executive Management
• Credit Cards
• Transaction Processing
• Electronic Payments
• Integrated Marketing
• Product Lifecycle Management
• Payment Gateways
• Competitive Analysis
• Start-Ups
• Sales
• Six Sigma
• Product Launch
• Business Development
• Cross-Functional Team Leadership
• Payment Systems