Chaundra Miller

About Chaundra Miller

A top-performing and dynamic rising Customer Success and Enterprise Account Manager with +7 years of progressive experience leading client onboarding, integration, and implementation across various verticals within small-midsized entities. A process-focused professional adept at solution sales, client adoption, and customer relationship management with a superior ability to facilitate the enterprise change management and buying cycle. A knowledgeable professional with strong interpersonal communication skills who can leverage influence management to drive partnerships at the C-level. PROFESSIONAL HIGHLIGHT REEL Fortive/ Service Channel: •Poached to lead revenue and provider acquisition across the regional footprint; facilitated training for provider prospecting, onboarding, and service road mapping; efforts helped the region retain a regional partner with 22 locations generating in annual revenue •Drove project and solutions planning for a dormant provider portfolio; facilitated a task force to integrate new software into the suite of channel offerings; led beta testing and hosted provider education sessions •Improved service channel partnerships: developed industry-specific provider playbooks, which included summary analysis of industry trends, operational challenges, and proposed timelines for channel integration; playbooks improved provider ‘go live’ date by an average 4 days and were rolled out regionally •Championed call scripting for companies up to $25MM in revenues; recognized for an unmatched ability to convert providers from first contact to scheduled implementation; maintained an active provider ratio of 100%, a first-of-its-kind regional achievement •Served as a trusted advisor to the provider portfolio; led a series of product adoption training to remove barriers within the sales and onboarding cycle; partnered with Legal, Product Development, Customer Implementation, and Facilities to deliver timely solutions CD Maintenance Company •Developed solution pitches focused on both new platform and market penetration; increased integrations across Corrigo, Verisae, and Service Channel; strengthened quarter-over-quarter revenue production by 18%; onboarded 24 new providers within 90 days, which represented 150% above the regional target DuCharme, McMillen, & Associates, INC •Managed administrative and tax compliance of commercial clients across Texas, California, Georgia, and Tennessee; oversaw state filings, tax payments, and fiscal governance; recognized for +95% compliance across the entire portfolio

Experience

1. Product & Customer Success Manager B2b Intergration

   ServiceChannel

   Aug 2022 — Present · FL, US

   Manage the presentation, implementation, and onboarding process for providers who seek to become facility and maintenance partners for multi-billion-dollar enterprises like Walmart and Adidas; accountable for authenticating provider credentials and ensuring a +95% contract renewal rate•Proactively identified B2B platform integration opportunities and pitched solutions to a suite of providers; enabled the growth of the enterprise’s market share by deeply understanding competitor offerings and leading change management at scale•Demonstrate command of +500 partners across the network and expertly match providers; ensure that the most qualified providers join and are retained in the network; expertly identify any unmet provider and partner needs and own the enterprise relationship from initial contact to renewal; maintain a less than 3% attrition rate•Lead product road mapping; drive execution and standardization for SLAs, min. profit targets, and first-call resolution ratios; build trusted relationships with C-level decision makers to enable change management across the enterprise•Utilized Power BI to look forward/look back analysis of performance quarter-over-quarter to improve client conversion metrics; shared knowledge across the enterprise, which deepened the firm’s positioning in the client’s product adoption and buying cycle•Led a task force that compiled data points on low revenue sources and provider challenges; the task force proposed solutions for technical deficiencies, product enhancements, and request overlaps; recommendations were implemented across the national footprint and grew quarterly profit targets for plumbing by 22%•Outperformed CRM and prospecting metrics quarter-over-quarter; kept detailed client notes with triggers for client-specific events, including insurance renewals, contract deadlines, and FYE reporting; charged with building a pipeline of 500 providers and converting 30% within 30 days

Education

• Full Sail University

  Bachelor's degree, Arts, Entertainment, and Media Management

  2020 — 2022