Chauanh do
Account Management
- Role
- Account Manager at Omic
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Chauanh do
My expertise lies in developing strategic relationships with key stakeholders and driving revenue growth through effective customer engagement and cross-functional collaboration. I am passionate about understanding customer needs and delivering solutions that help crush their initiatives.
Experience
Account Manager
Dec 2018 — Present · Seattle, WA, US
Coordinated cross-functional teams to support a sophisticated SaaS product hosted on a cloudplatform, increasing customer base by 20+% annually and maintaining a 100% renewal rate.Inherited a 10+ person engineering scrum team with zero test coverage and consistent deadlinemisses; implemented 2-week sprints, transitioned to a Kanban-style workflow in GitLab, and enforced test coverage protocols, resulting in reliable sprint completion rates, improved code quality, and consistent project deadlines.Coordinated with scientific research organizations, securing inclusion in 5+ grant applications, organizing meeting notes into an AI-searchable knowledge base, and facilitating scientific discoveries, strengthening partnerships and enhancing organizational knowledge retention and accessibility.Project managed the implementation of solutions that secured multiple six-figure business deals.
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