Chat Villarosainnovative Leader
★ Digital Transformation ★ Global Operations ★ Global Business Services ★ Data Analytics ★ Master Data Management
- Role
- Director for Data Operations and Innovation Programs at Philips
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Chat Villarosainnovative Leader
A successful innovator and global digital transformation leader with 25+ years of enterprise experience in the Internet and Health technology sector. My specialty is developing strategy and driving innovative transformation programs that lead to operational excellence, revenue growth, and customer delight domestically and internationally. I am equally passionate about creating & nurturing high-performance teams.WHAT DO I BRING? Proven track record in leading Strategic and Complex Initiatives Customer Obsession resulting in the development of tailored portfolio solutions Ability to orchestrate people, processes, and technology to drive transformation Design & grow high-performance and highly-motivated team Adaptable, mindful, culturally conscious leadership across regions: worldwide, AsiaPac, EMEAR, LatAMMY CAREER PROGRESSION: I began my career as a Systems Engineer for Cisco Systems in Philippines I received multiple promotions that brought my leadership to California which allowed me to continue career growth and gain breadth of experience in Global Sales Operations, Learning & Development, WW Business Operations Transitioned to the Health Technology industry by joining Philips as Data Operations and Innovation Program Leader covering Master Data Management, Data Analytics, and Process AutomationSELECTED ACCOMPLISHMENTS: Led the multi-year operational transformation that revolutionized customer service delivery, which reduced the cost-to-serve by 30%, meeting the target of resolving 98% of customer and partner requests, and reducing resolution time by 60% through digital automation Supported the growth strategy for Cisco’s Unified Computing System (UCS) solution resulting in $2.4B revenue. Drove $131M+ of incremental revenue for additional 20 solutions, and 50%- 65% of YoY revenue growth Established the Data Operations and Innovation Programs team in Philips Global Business Services for North America providing Master Data Management, Data Analytics, and Process Automation services. Drove 1.8M Euros of productivity savings in the 1st year of team setup through process optimization and automation.EXPERTISE: Digital Innovation and Enterprise-wide Transformation Sales/Technical/Data Operations Leadership, including Large Scale Shared Services ManagementStrategic Planning & ExecutionExecutive Leadership & Change ManagementDeveloped Highly Engaged, High-Performance teamsProgram & Cross-Functional LeadershipCreating & Nurturing High Performing Teams; Mentoring & Coaching
Experience
Director for Data Operations and Innovation Programs
Dec 2020 — Present · San Francisco, CA, US
Led the operationalization and growth of Data Operations and Innovation Programs team in Global Business Services for North America Market delivering master data management, data analytics, and business process management /automation services for quote to cash, market to order, financial operations and personnel services functions.• Delivered 1.8M Euros of productivity savings through data and process automation within the first year of team setup• Currently leading several transformation projects related to Customer Hierarchy (Master Data Management), Dashboard and Data Analytics Automation, and Automation through RPA and BPM
Education
INSEAD Singapore
ASIAN Internal Executive Certificate, Business Administration and Management, General
Mapúa University
BS, Computer Engineering
Skills
- Curriculum Development
- Performance Management
- Sales Enablement
- Content Development
- Client Relations Skills
- Sales Operations
- Operational Efficiency
- E-Learning
- Vendor Management
- Systems Engineering
- Department Budget Management
- Talent Management
- Metrics Reporting
- Unified Communications
- Channel
- Increase Productivity
- Business Process Management
- Project Management
- Business Process Improvement
- Go-to-Market Strategy
- Organisational Leadership
- Partner Management
- Business Alliances
- Cloud Computing
- Managed Services
- Project Portfolio Management
- Solution Architecture
- Cross-Functional Team Leadership
- Change Management
- Executive-Level Communication
- Business Development
- Voip
- Channel Partners
- Data Center
- Team Management
- Strategy
- Organizational Design
- Strategic Leadership
- Stakeholder Engagement
- Dmaic
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.