Chassitti Clark
Program and Policy Analyst-advanced @Public Service Commission Of Wisconsin
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WORK HISTORY
Program and Policy Analyst-advanced @Public Service Commission Of Wisconsin
Madison, WI, US
Led policy development, conducted extensive investigations, and delivered training focused on safeguarding consumer interests for gas, electric, water, and telecommunications utility customers within Wisconsin.Key Responsibilities:Excellence Oversight: Ensured top-tier performance within the Bureau of Consumer Affairs team by training new staff, conducting comprehensive reviews, and managing escalated call-back requests.Regulatory Compliance & Advocacy: Orchestrated a wide array of regulatory compliance investigations, provided recommendations, generated reports, and contributed to rulemaking. Presented compelling oral and written testimony at public hearings and meetings.Strategic Decision-Making: Leveraged creativity and autonomy in conducting research, developing alternatives, and formulating recommendations for formal actions. Proactively proposed changes in priorities and policies to optimize Commission statutory objectives.Impactful Consumer Advocacy: Directly influenced the evolution of recommendations for Commission rules, policies, and decisions, significantly impacting consumer protection programs across major energy, water, and telecommunications utilities, benefiting approximately utility customers statewide.Analytical Problem Solving: Identified nuanced problem attributes, delineated pertinent questions, conducted exhaustive investigations and recommended apt actions. Actively sought policy change opportunities to align with Commission statutory objectives and advocated for pertinent policy adjustments.Instrumental in driving consumer-centric policies and ensuring adherence to regulatory standards for the benefit of Wisconsin\'s utility customers.
EDUCATION
Ball State University
Master of Arts - MA, Special Education and Teaching
University of Wisconsin-La Crosse
Bachelor's Degree, Political Science and Public Administration
ABOUT CHASSITTI CLARK
A seasoned investigator with a solid track record in roles at the Wisconsin Department of Workforce Development and Wisconsin Public Service Commission, spanning since July 2014. Equipped with honed analytical prowess, critical thinking abilities, and robust written and verbal communication skills.Currently serving as a Program and Policy Analyst at the Public Service Commission, specializing in the comprehensive analysis and investigation of intricate policies related to utility regulation. Tasked with formulating informal determinations and crafting recommendations presented to the Commission.Key Highlights:Policy Analysis & Investigation: Proficient in dissecting complex policies, and interpreting State Statutes, Administrative Code, and Commission policies.Training & Presentation Development: Expertise in developing presentations and conducting training sessions for utility staff on policy interpretation and compliance.Testimony & Advocacy: Skilled in crafting and delivering compelling written and oral testimony addressing consumer issues at public hearings and meetings.Consumer Impact Assessment: Review and analysis of utility rate proceedings to gauge their impact on consumers.Strategic Initiatives & Representation: Identifying emerging policies impacting utility customers to drive process enhancements. Representing the Consumer Affairs unit on interdisciplinary committees and special teams, facilitating comprehensive issue evaluation, and offering recommendations for Commission action on pivotal policy matters.Consistently recognized for dedication to consumer advocacy and commitment to enhancing regulatory frameworks for the benefit of utility customers.
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