Chase Nelson

About Chase Nelson

I\'m a builder. Twenty years of building things that didn\'t exist and making them run at…

Experience

1. VP, IT Global Support

   Cotiviti

   Jul 2021 — Present

   As Vice President of IT Global Support, I lead more than 20 global teams across six countries, over 500 employees, spanning DevOps, Monitoring & Alerting, NOC, Release Engineering, Production Support, and IT Support. My focus is on operational excellence, service reliability, and automation at scale. • Built and scaled multiple AI and automation teams from the ground up, delivering millions in annual savings through in-house–developed AI platforms, process automation, and workflow orchestration. • Lead global Production Support teams operating 24/7, ensuring system stability, high availability, and rapid incident response across mission-critical platforms. • Oversee enterprise IT Support teams providing 24/7 employee support, enabling a seamless technology experience for thousands of internal users worldwide. • Drove significant reductions in application downtime and incident response by modernizing monitoring, alerting, and on-call frameworks, including the enterprise-wide rollout of PagerDuty. • Championed development of in-house identity automation solutions, replacing costly third-party platforms and increasing security/compliance alignment. • Partner with senior executives and global business units to align technology operations with corporate strategy, ensuring measurable SLA improvements and operational resilience. • Recognized for building high-performance teams, mentoring next-generation leaders, and embedding a culture of accountability, innovation, and data-driven decision making.

Education

• U.S. Army John F. Kennedy Special Warfare Center and School

  Warrior Leadership Course

• Salt Lake Community College

  Associate of Science (A.S.), Business Finance

  2006 — 2008

• US Army John F. Kennedy Special Warfare Center and School

  Military and Strategic Leadership

Skills

• Microsoft Exchange
• Security
• Active Directory
• Windows Server
• Mdt
• Radius
• Back-Ups
• Windows
• Mac Os
• Firewalls
• Wide Area Network (Wan)
• Group Policy
• Hyper-V
• Training
• Nps
• Virtualization
• Dynamic Host Configuration Protocol (Dhcp)
• Team Leadership
• Wds
• Vmware Vsphere
• Leadership
• Network-Attached Storage (Nas)
• Dns
• Team Building
• Management
• Wsus
• Raid
• Storage Area Network (San)
• Local Area Network (Lan)