Chase R. Hitchens
Culture Champion Ambassador Customer Service Supervisor @Whole Foods Market
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WORK HISTORY
Culture Champion Ambassador Customer Service Supervisor @Whole Foods Market
Austin, TX, US
While managing daily Customer Service operations for a team of 15, I also serve as the Store Leadership appointed Culture Champion Ambassador. In this capacity, I get to engage 150+ team members across all teams, helping to create an environment where team members feel welcome, seen, and supported, while helping them connect to Whole Foods Market\'s mission and purpose.In 2025, I successfully executed 2 volunteer events supporting local Austin non-profits, drove the highest team member participation rate across all Metro Austin stores in our quarterly charitable Store Giving votes (top 8 across 100+ stores in region) in Q2 & Q3, and hosted multiple team member activation events serving as the HQ conduit sharing details of team member Apprenticeship programs, Annual Culture Survey feedback, Local supplier programs, and more.My mission in this role: to help team members feel welcome in our store, supported in their roles, and to create opportunities for learning and growth at their own pace.
EDUCATION
Purdue University Daniels School of Business
Bachelor of Science, Business Management & Marketing
SKILLS
ABOUT CHASE R. HITCHENS
Anything but ordinary. That\'s the best way to describe my professional journey. Curiosity has been the driving force, but each move has been intentional: enterprise sales at GE and Jawbone taught me that great salespeople ensure their customers succeed with what they buy. A tea farm internship in Japan turned into an entrepreneurial venture that rounded out my business acumen beyond sales. And a deepening passion for AI has taken me from curious experimenter to API builder, community leader, and architect of AI-powered sales tools. The thread connecting all of it: understanding what people need and helping them get there.At GE, that meant nearly 8 years selling across retail accounts including Home Depot, Lowes, Best Buy, and Sears, culminating in managing a $35M strategic account, building champions across 100+ stakeholders, and growing the business to record levels. At Jawbone, it meant exceeding quotas while selling a connected hardware and SaaS platform into enterprise wellness programs and partnering cross-functionally to shape our product roadmap based on customer feedback. At Matcha Project, it meant building a direct-sourcing tea business from scratch, pivoting to a subscription model, and increasing customer LTV 8.5x. And at Whole Foods Market, I\'ve led Customer Service teams of up to 40+ and engaged 450+ team members across two stores as a Culture Ambassador, creating an environment of growth and belonging.In late \'22, I used ChatGPT for the first time to create a funny story with my nephews. As I saw the words appear on the screen, my AI curiosity was piqued. Fast forward to November \'24: a friend challenged me to go deeper,\'it\'s the future\' he said. This led me to Claude, and what started as 5 minutes of daily experimentation quickly ballooned into hours. The first time I saw Claude write code, my mind raced: the possibilities were endless.What followed: 50+ hours building a resume chatbot (Dot) via Claude API, creating AI-powered sales tools and prospecting workflows, shipping an autonomous community calendar (austinai.events), joining the Claude Code and Cowork beta programs, and hosting AICamp ATX meetups with 100+ attendees. What started as curious experimentation has led to a deeper purpose: bridging the gap between non-technical business leaders and technical teams, while building AI tools that increase sales effectiveness.If you\'ve made it this far, we have something in common: curiosity. So whether you\'re exploring AI for your organization or just curious about what\'s possible: follow along or reach out. Always happy to chat!
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