Chas Austin
Global Services Programs Manager @Vyaire Medical
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WORK HISTORY
Global Services Programs Manager @Vyaire Medical
Experienced Global Services Program Manager specializing in scaling service operations, developing innovative delivery models, and driving business growth. Successfully supported the expansion of the Global Services business from $65M to $110M through strategic service design and new product integration. Led ISO 13485-compliant service delivery transformations and managed cross-functional teams across R&D, Engineering, and Services to accelerate deployment and optimize lifecycle management.Key contributor to digital initiatives, including the launch of a biomed self-service customer portal and enhancements in ServiceMax/ERP systems to ensure complete service visibility and P&L optimization. Served as the Service Value Stream owner for the U.S. Government’s pandemic ventilation initiative (DHHS proposal). Adept at leading global change management efforts and developing service marketing strategies to enable sustainable growth and operational excellence.
EDUCATION
Northwood University - DeVos Graduate School
Bachelor of Science - BS, Computer and Information Sciences and Support Services
New England Institute of Technology
Associate of Science - AS, Electrical/Electronics Maintenance and Repair Technology
New England Institute of Technology
Associate of Science - AS, Computer/Information Technology Administration and Management
University of Miami
Master of Science - MS, Management of Technology
United States Naval Academy
Diploma of Education, Electrician
Northwood University - DeVos Graduate School
Bachelor of Business Administration - BBA, Business Administration, Management and Operations
SKILLS
ABOUT CHAS AUSTIN
A Navy Veteran and Executive Global Leader, with 20+ years of Global Service experience. A proven multi-talented Sr. Director across many business functions, Engineering, Service Engineering, QA/RA, New Product Introduction, Global Marketing strategies, Operational rigor, Product/Project management. Proven success with Running a Global P&L, New Product release projects Globally, Working with Engineering to reduce cost to service on Install Base Projects, Developing End of Life Projects with Engineering capabilities. Ensuring Global Product Support for Global Repair Centers within 27 Repair Facilities. Supporting Global growth and cost reductions meeting all Regional business objectives. Skills: Project Management, Quality Management, Cross-Functional Leadership, Six Sigma Green Belt, Lean Manufacturing, Cost Productivity, Change Management, Capital Equipment, Service Delivery, Product Development, Business Strategies, Business Process Improve, Medical Device, Engineering Projects, Global Leadership, Business Developments Projects, Strategies Planning, Running P&L for a Global Operation, B2B Project management.
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