Charu R.

About Charu R.

Experienced and results-driven Customer Success Manager with a proven track record in managing multiple enterprise accounts and driving customer engagement, satisfaction, and revenue growth. Skilled in fostering strong customer relationships, leveraging exceptional communication and problem-solving abilities, and delivering impactful outcomes that align with client goals.As a dedicated professional, I take pride in being the quarterback for a select portfolio of enterprise customers, ensuring their success through strategic guidance and innovative solutions. Acting as the primary business point of contact, I serve as a trusted consultant and advocate, collaborating closely with clients to unlock value and drive meaningful growth.Passionate about creating positive experiences and empowering teams, I thrive in dynamic environments where my customer-centric approach and leadership capabilities contribute to both client and organizational success.

Experience

1. Customer Success Lead

   Zenoti

   Dec 2025 — Present · Hyderabad, IN

   Key ResponsibilitiesServe as a trusted advisor, building strong relationships with clients and deeply understanding their business goalsDrive product adoption by guiding customers on best practices and platform capabilitiesAnalyze customer challenges and independently design scalable, impactful solutionsUse data and insights to improve retention, identify risks, and unlock growth opportunitiesLead executive-level conversations with confidence and influence key stakeholdersCollaborate cross-functionally with Sales, Product, Marketing, and Support teamsManage multiple accounts while prioritizing high-impact initiatives and clear communication

Education

• Great Lakes Institute Of Management Gurgaon

  Master of Business Administration (M.B.A.), Post Graduate Diploma in Management, Marketing

  2015 — 2017

• Vignan's Foundation of Science, Technology & Research, Guntur

  Bachelor’s Degree, Electronics and Communications Engineering

  2012 — 2015