Charumathy Janarthanen
Customer Service Agent
- Role
- Customer Service Agent at Bird Group
- Location
- Chennai, IN
- LinkedIn followers
- 500 followers
Experience
Customer Service Agent
Dec 2023 — Present · Chennai, IN
Ensure timely boarding, handle check-in procedures, and facilitate seamless transitions forpassengers traveling through Srilankan Airlines- Guide baggage handling, security procedures, and other travel-related matters- Handle out-of-gauge cargo, ensuring proper documentation and compliance with cargohandling protocols- Assist in inline clearance processes, liaising with relevant authorities to expedite securityand customs clearance- Occasionally dealt with unaccompanied minors according to airport procedures- Assist transit passengers with connecting flights, guiding them through security, andaddressing any issues that may arise during transit.
Education
Remo College
Master of Business Administration - MBA
2019 — 2021
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