Charulatha Krishnamurthy
Technical Architect - OSS (Service Assurance and Fulfilment) ServiceNow (TSOM/ITOM, ITSM, FSM, SPM, ITAM, SAM, OMT, CSM, CMDB) , TMFs / End to End solution architect
- Role
- Principal Consultant at Infosys
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Charulatha Krishnamurthy
Being an accomplished Lead Solution Architect, Business and Delivery Analyst, Product Owner, Process Consultant for the OSS (Assurance and Fulfilment) and Infrastructure. I am passionate about solution architect, end to end design in enterprise infrastructure including cloud solutions/Telecom OSS - Assurance and Fulfilment space. Worked on solutions using COTS products from Vendors like ServiceNow ( CMDB, ITOM, TSM, OMT, ITAM), Netcool, TNPM, EMC, IBM, ELK, etc.
Experience
Principal Consultant
Nov 2012 — Present · Bengaluru, IN
8:FLPS Verizon, Sep24 - till date7:(Motion Program TDC, Denmark)(Jun‘24-Aug24)-Conduct workshops and Demos to ensure the program is rightly perceived in the entire landscape of the TDC. Solution Architect and Design for TSOM, CMDB (CSDM), TSM and integrations.#6:(SAMPro BT,UK)(Sep‘23-May‘24)-All DCs across UK and RoW including their Network Cloud, GCP and Azure. Solution architecture for Discovery (agentless, agentbased, Servicegraph connectors, etc) were used.Discovery complimented SAM Pro for all DCs. Effectively handled the solution on domain seperation.#5:(QF OMT Brightspeed,Canada–Near-offshore)(Feb‘23-Aug‘23)-Solution Architect and designer for QF OMT program (Build, Migration and Decommission of old system and data migration).CSM,ITSM modules component design w.r.t QF.#4:(DCSnow–Proximus,Belgium)(Oct ‘19-Jan ‘23)Lead a large team and worked with Strategy management team of PXS to define tooling space. Design the architecture by ensuring the solutions are rightly placed within the architecture and leverage all the functionalities of the tool. Component Solution designer for ITOM/ITAM/ITSM. CMDB (CSDM) and ITSM maturity to the best level was delivered.#3:(NIAB and SmartsPlus– BT, India)(Aug ‘16-Sep ‘19) SME for the Proactive monitoring, reporting for the same using BMC BPPM, BEM, Patrol,TrueSight and IBRSD.Worked as a BA for the Remedy requirements w. r. t HFC program. Carried out PoC for ServiceNow in the landscape.#2:(SNPM,HFC;NBN-Australia)(Sep‘14-Jul‘16)SME for the Proactive monitoring, reporting for the same using BMC BPPM, BEM, Patrol and TrueSight. Component Design, Dev of IBRSD, BPPM. Integration with various other tooling space and migration and decommissioning few legacy tools were also carried out. Carried out ServiceNow PoC for their environment.#1:(Netrep,BT-India)(Nov‘12-Aug‘14)-Component Design and Dev UK Core network and MPLS via IBM TNPM. Integration of the system with EMC Smarts/Netcool and the Inventory systems.
Education
Periyar University
Bachelor of Engineering (B.E.), Computer Science
2000 — 2004
Skills
- Powerpoint
- Microsoft Excel
- Outlook
- Customer Service
- English
- Windows
- Research
- Microsoft Word
- Budgets
- Microsoft Office
- Teaching
- Strategic Planning
- Html
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