Charu K.
Driving excellence in IT Service delivery, ITIL® 4 Certified Managing Professional
- Role
- Information Technology Service Delivery Manager at Franklin Templeton
- Location
- Stamford, CT, US
- LinkedIn followers
- 500 followers
About Charu K.
Experienced leader with in-depth experience in IT service delivery and process management, and IT infrastructure delivery across various industries including healthcare, manufacturing, and agricultural goods & food processing. Wide-ranging experience in Infrastructure Service Delivery and Project Management, major incident handling, process documentation, and incident, problem, and change management. Demonstrated successes in leading project delivery against aggressive timelines and resource constraints. Skilled at fostering result-oriented collaboration among cross-functional teams. Ability to communicate at all levels, build trust and gain buy-in for change. Adept at setting service delivery standards and leading a focused team to deliver efficient and reliable supportSpecialties: IT Delivery & Service management, Project management, Vendor management, People leadership, talent acquisition and retention, ITIL Process implementation, Data Center and Network Management, conflict resolution. Key Responsibilities• Lead regional program strategy to deliver projects on time and within budget, ensuring execution with minimal disruption to users and facilities.• Support other teams in delivery of their projects by deploying requested infrastructure and facilitating software installation and configuration by third party support teams.• Organize Infra Ops team activities, keeping staff focused on constantly changing project priorities in a dynamic environment with no service disruptions.• Lead infrastructure and operations personnel in delivering data network support, system administration, vulnerability management, IT support for mergers, acquisitions, separations, office relocations, facility expansion and new facility setup.• Oversee and drive regional compliance through regular patching & upgrades, IT security remediations for zero-day vulnerabilities, audit, and DR planning.• Perform budget planning, forecast budget landing, cost optimization, track budget to actual expenses, and prepare key process indicator (KPI) reports for various infrastructure and operational metrics.• Manage service providers, suppliers and contracts, plan and execute equipment refresh and support renewals, govern supplier SLAs and escalate upon breach, oversee procurement for IT infrastructure.• Oversee on-call support for critical industrial sites that run 24x7x365.
Experience
Information Technology Service Delivery Manager
Oct 2022 — Present · Stamford, CT, US
Leading Application support, Change management and Release support, DevOPs support
Education
Devi Ahilya Vishwavidyalaya
Master's degree, Computers & Management
University of Connecticut School of Business
Master of Business Administration (MBA), Operations and Information Management
Jai Narain Vyas University
Bachelor of Science (B.Sc.), Electronics
Kendriya Vidyalaya
High School Diploma, Mathematics and Biology
Skills
- Networking
- Visio
- Vpn
- Troubleshooting
- Ms Project
- Telecommunications
- Windows
- Cisco Technologies
- Network Administration
- Team Leadership
- Management
- Itil
- Virtualization
- Disaster Recovery
- IT Service Management
- Data Center
- IT Management
- Software Documentation
- Sharepoint
- Servers
- Microsoft Exchange
- Security
- Vendor Management
- Windows Server
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