Charu Srivastava

About Charu Srivastava

With over 8.5 years at IDFC FIRST Bank and more than a decade in financial services and process optimization, I lead the Projects and Quality Assurance function for Retail Operations. My work focuses on employing AI-driven RPA bots and advanced automation to streamline processes, improve operational efficiency, and ensure compliance with regulatory standards. I manage over 800 AI-enabled RPA bots to execute complex tasks, including predictive forecasting and intelligent data extraction, while maintaining a flat hiring graph and ensuring adherence to compliance frameworks. At IDFC FIRST Bank, I oversee the development, deployment, and maintenance of AI-led platforms, WABA chatbots, and human-in-the-loop systems, ensuring zero audit and regulatory observations. My approach integrates agile project management and ITIL V3 principles to drive a culture of innovation and operational excellence.

Experience

1. Senior Vice President

   IDFC FIRST Bank

   Apr 2019 — Present · Mumbai, IN

Education

• KPMG

  green belt six sigma, Six sigma green belt certification

  2012 — 2012

• Amity Business School

  MBA, finance

  2008 — 2010

• PMI USA

  CAPM, Certified associate in project management

  2012 — 2012

• Sri Venkateswara college, Delhi University

  B.com(Hons), Commerce

  2001 — 2004

• Indian School of Business (ISB), Hyderabad

  Executive course on Leadership, Organizational Leadership

• Institute of Management Technology, Ghaziabad

  Exec dev risk management and insurance , risk and insurance

  2013 — 2013