Charu Singhal
Senior Technical Program Manager @ ServiceNow Ex Amazonian | MBA, Lean Six Sigma, PMP , AWS cloud, AI
- Role
- Senior Technical Program Manager at ServiceNow
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Charu Singhal
As a Senior Technical Programme Manager, I specialise in defining release models and cadences aligned with agile sprint cycles, managing multiple release streams such as Family, Store, and Out-of-Band releases. My responsibilities include coordinating merge schedules, dependency management, and blackout windows, while ensuring backward compatibility during plugin migrations and maintaining ServiceNow instance integrity. I lead governance-driven reviews for development, testing, and sign-off, validate readiness for releases, and enforce compliance with Definition of Done for patches and hotfixes. Additionally, I collaborate with QE managers for regression and automation coverage, maintain dashboards for release tracking, and proactively communicate risks, blockers, and milestones. With over 15 years of experience in programme and product management across cloud, AI, e-commerce, and healthcare, I bring expertise in agile methodologies, RPA, and process improvement. Holding certifications such as PMP®, PRINCE2®, CSM®, Lean Six Sigma Black Belt, and AWS/Azure credentials, I am committed to driving digital transformation and innovation in fast-paced, cross-functional environments.
Experience
Senior Technical Program Manager
Aug 2025 — Present · Hyderabad, IN
Education
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration - MBA
2009 — 2011
Skills
- Microsoft Office
- Data Analysis
- C++
- Business Analysis
- Microsoft Word
- Microsoft Excel
- Powerpoint
- Financial Analysis
- Customer Service
- Research
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