Charu Arora
Customer Relationship & Delight @ Bombay Shaving Co | Ex- Travel Triangle | Customer Engagement, Retention & Satisfaction.
- Role
- Senior Manager at Bombay Shaving Company
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Charu Arora
As a Customer Delight & Relationship Manager at Bombay Shaving Company, I lead a team of customer service executives who handle over queries and complaints per month across various channels, such as email, phone, chat, and social media. I am responsible for ensuring the quality and efficiency of our service delivery, as well as developing and implementing strategies to improve customer retention and loyalty.With over 10 years of experience in the customer care domain, I have acquired skills and knowledge in SEO, operations management, quality auditing, and cross-functional team leadership. I have successfully applied these skills to deliver exceptional service across diverse industries, such as automotive, health/fitness, travel, and FMCG. I hold an MBA degree in Information Technology from BVIMR, Delhi, and a Bachelor\'s degree in Commerce from Delhi University. My goal is to create a positive and lasting impact on the customers and the company through my passion, dedication, and innovation.
Experience
Senior Manager
May 2024 — Present
Education
Delhi University
Bachelor's degree, Business/Commerce, General
2012 — 2015
Institute of Management and Research, New Delhi
Master of Business Administration - MBA, Information Technology
2017 — 2019
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