Charu Arora

About Charu Arora

Precise Junior & Excellence Manager with 9 years background in project management, process and team leadership. Adept in defining project objectives, scheduling tasks and ensuring a project achieves all of its objectives. Excellent interpersonal and communication skills with an entrepreneurial spirit. • Partnering with internal stakeholders to learn, ideate, and recommend automation alternatives to service delivery associates’ manual work streams • Identify opportunities to improve productivity through automation and collaborate with Data Science teams to continuously seek and learn new ways to solve problems • Data management: Updating client interactions in the workflow for various services teams for performance measurement within specified TATs; ensuring the data is up to date at all times • New process transition: Participate in the transition of new non-client facing processes from various service groups • Collaboration with several service groups and associates: Participate in training new members of the team across all the processes; work closely with several groups of service associates at once Other notable experiences and achievements include: Trained and managed complete processes and work as an individual contributor for different reports and pilots. Client Service Knowledge in terms of Tool as CRM (Customer Relationship Management), AX Dynamics, Basic - SQL, Google Analytics, Power BI, Strong view Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)

Experience

1. Consultant - Emo Pmo

   General Mills

   Jul 2023 — Present

Education

• Guru Gobind Singh Indraprastha University

  Bachelor's Degree, Business Administration and Management, Banking & Finance, 78% (Aggregate)

  2011 — 2014

• Mount Abu International School

  High School, Business/Commerce, General

  2010