Charoletta Walker

Desktop Publishing Supervisor @Williams Lea

US

Ensure team provides outstanding service to client, while building strong customer relationships o Work with manager to facilitate appropriate staff performance including establishing developmentgoals, setting business objectives, establishing priorities, and providing ongoing performancefeedbacko Address performance issues among team memberso Maximize profitability through the effective utilization of labor and resourceso Immediately resolve any operational problems or issueso Execute required administrative reports, activities, processes related to the people and/or productionboth on time and in accordance with appropriate standards of operationo Supervise the team\'s day-to-day work assignments, including projects and ad hoc requests indocument production environmento Supervise team of 15 in day-to-day operationso Coordinate, prioritize or delegate jobs and/or duties to associates to ensure efficient, accuratecompletion within deadlineso Respond to customer inquiries and complaints in a timely and professional mannero Resolve issues proactively, and escalates appropriate issues to manager, client or team for resolution o Exemplify proper professional expectations for team members when dealing with client requesters andclient work requestso Foster a proactive environment of continuous service enhancement and relationship building with theclient; encourages staff to bring forward ideas to help service quality and/or productivityo Promote a culture of high performance and continuous improvement that values learning and acommitment to qualityo Have a strong knowledge clients’ business and the impact of our serviceso Ensure adherence to standardized processes for all aspects of operations• May train more junior staffmembers, as needed

Full Sail University

Entertainment Business