Charnece Dowdell
Senior global program leader responsible for enterprise initiatives spanning strategy, execution, and operational excellence across regions.
- Role
- Senior Program Manager at Concentrix
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Charnece Dowdell
I have led enterprise go-to-market programs across Customer Success, Sales, and technology enablement, partnering closely with internal teams and external vendors. My background includes onboarding and training program development, regional lift-and-shift initiatives, and large-scale technology and process implementations. I am known for building alignment, clarity, and momentum across global organizations. My work spans multi-region teams, diverse stakeholders, and high-visibility initiatives for internal and external initiatives.Core Expertise & Skills:Global Program & Project ManagementEnterprise Go-to-Market ProgramsStakeholder & Executive AlignmentVendor & Channel ManagementAgile, Scrum & Lean Six SigmaProcess Improvement & QualityOnboarding, Training & Change ManagementTechnology ImplementationCross-Functional Leadership
Experience
Senior Program Manager
Jul 2018 — Present · Nashville, TN, US
Led global, enterprise-level programs across Customer Success, Sales enablement, and technology implementation, ensuring strategic alignment across regions, teams, and stakeholders.• Designed and launched global go-to-market initiatives that enhanced onboarding consistency, accelerated adoption, and supported scalable delivery for enterprise partners and clients.• Managed complex technology implementations, coordinating cross-functional teams to ensure successful adoption, risk mitigation, and on-time delivery across multiple regions.• Owned end-to-end program governance, including planning, execution, dependency management, and executive reporting for high-visibility global initiatives.• Drove process improvement and quality initiatives using Lean Six Sigma methodologies, improving operational efficiency, delivery consistency, and program outcomes.• Built and scaled global onboarding, training, and change management programs, reducing ramp time by approximately 20–30% while increasing readiness and stakeholder engagement.
Education
University of Michigan - Stephen M. Ross School of Business
Bachelor of Business Administration - BBA
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