Charna Bean

About Charna Bean

An innovative IT leader and expert in SAFe and Agile methodologies, I have 20+ years of experience guiding cross-functional teams to deliver efficient projects and analyzing business and technical requirements to ensure resources and satisfy portfolio objectives. I am passionate about my work and strive to always give 150%, taking every effort to plan out each assigned task as well as execute it as smoothly as possible. I believe that promoting a culture of trust, respect, and collaboration allows limitless possibilities and that managing my team from the bottom up creates a much-needed focus on the individual employees. My work is challenging and stressful but the reward of seeing my team work together to achieve a goal and get recognition for their efforts is what keeps me motivated. I love the technology field because there is always something new to learn, and I would like to connect with other leaders in the field such as Project Managers, Technicians, etc.Specialties: Leadership Project and Program management Direct management of employees contractors and vendor labor at geographically dispersed sitesCertifications: PMP certified SAFe 5 Certified Agile Practitioner SAFe 5 Certified Scrum Master

Experience

1. Service Delivery Manager

   TISTA Science and Technology Corporation

   Aug 2022 — Present

   Perform a variety of different roles and exercise expertise in strategically managing projects and building high performing teams. Work with internal and external teams to prioritize workloads to maximize efficiency and customer value. Assist multiple technical teams in setting up Project or Team Kanban boards to ensure limited Work in Progress (WIP) and optimized workflow to deliver customer value iteratively. Help teams to break up tasks into smaller units of work to organize into two-week Sprints, facilitating weekly Sprint planning sessions and touchpoints to align work planned with work completed. Generate project status reports and obtain data through weekly client meetings as well as JIRA dashboards or four-square reports. Advise technical teams in identifying opportunities for process improvement. Collaborated with Program and Technical Project Manager to address client expectations and resource planning. Scheduled all transition sessions for the new contract which resulted in operational readiness on day one with no business disruption and advised management on which staff members to retain, efforts which led to retainment of 90% of incumbent staff who onboarded with the new company. Worked with varied teams to develop a comprehensive Project Plan which moved the CARS database to a virtual server and drastically reduced the time required to run nightly jobs. Developed an inclusive WIP Board for the entire operations team to allow visibility among team leaders. Led Sprint Retrospectives to gain insights and determine how to increase team velocity in the next Sprint. Designed a new work intake process for the MIDAS Basis Team. Selected as a key resource in helping TISTA gather data and provide evidence for the CMMI audit.

Education

• DeVry University

  BS, Computer Information Systems

  1996 — 2000

• Rockhurst University

  BA, Economics, Finance

  1989 — 1992

• Rockhurst University

  Bachelor of Arts - BA, Economics

Skills

• Integration
• Databases
• Software Project Management
• Sdlc
• Process Improvement
• Telecommunications
• Project Management Office (Pmo)
• Analysis
• Pmo
• Pmp
• Leadership
• IT Strategy
• Vendor Management
• Program Management
• Wireless Technologies
• IT Management
• Database Design
• Training
• Testing
• Soa
• Requirements Gathering
• Troubleshooting
• Business Analysis
• Wireless
• Data Analysis
• Business Intelligence
• Software Development Life Cycle (Sdlc)
• Business Process
• Project Management
• Agile Methodologies
• Sql
• Visio
• Management
• Requirements Analysis
• Data Warehousing