Charms Hunter

Parts & Fleet Specialist @Cropac Equipment Inc

Oakville, ON, CA

Delivered exceptional customer service by managing inbound phone calls and email inquiries in a fast-paced environment•Built and maintained strong customer relationships through consistent communication, product knowledge, and reliable support•Identified sales opportunities by understanding customer needs and recommending appropriate parts and solutions•Diagnosed equipment issues by analyzing customer descriptions of machine failures to determine required replacement parts•Maintained accurate records of equipment details, including model and serial numbers•Sourced and identified parts using manufacturer catalogues (Taylor, Manitex, Tadano, etc.)•Coordinated with vendors to obtain pricing, availability, and lead times•Prepared and presented detailed quotes using CDK, ensuring accuracy and competitive pricing•Educated customers on parts specifications, applications, and value to support informed purchasing decisions•Issued purchase orders to external suppliers and tracked order progress from sourcing to delivery•Provided ongoing updates to customers regarding backorders, shipping status, and delivery timelines•Assisted in managing inventory levels and identifying out-of-stock or high-demand items•Collaborated with multiple suppliers including Taylor, Terberg, Terex, Tadano, Demag, Manitex, Kobelco, Broderson, Link-Belt, Grove, and Shuttlelift•Supported fleet maintenance operations and coordinated repair schedules•Followed up on machine-down orders to minimize customer downtime and reinforce service reliability

Sheridan College

Criminal Justice/Police Science

Sheridan College

Police Foundations