Charmayne F.
Senior Project Manager | Customer Experience Strategist | Community Warrior
- Role
- Lead Customer Experience Strategist - Broadband & Wireless at AT&T
- Location
- Cape Girardeau, MO, US
- LinkedIn followers
- 500 followers
About Charmayne F.
As a Lead Customer Experience Strategist at AT & T, I leverage my diverse background and skills in customer experience, project management, product management, and corporate strategy to deliver impactful solutions that improve customer satisfaction, retention, and loyalty. I have over 6 years of experience in various roles at AT & T, where I have led cross-functional teams, launched innovative products, and contributed to strategic initiatives that reduced churn, increased ROI, and enhanced NPS. I am passionate about continuous learning, improvement, and giving back. I am currently pursuing my MBA in Marketing and my PMP certification, as well as earning multiple LinkedIn certifications in communication and emotional engagement. I also volunteer in my community by feeding the hungry, cleaning the environment, and mentoring under-represented high school students. I believe in excellence, collaboration, and innovation, and I am always eager to connect with other professionals who share these values.
Experience
Lead Customer Experience Strategist - Broadband & Wireless
Sep 2021 — Present
Education
California State University Channel Islands
BA, Communication
2010 — 2012
Northwest Missouri State University
Master of Business Administration - MBA, Marketing
Ventura College
Associates of Art
2007 — 2009
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