Charmaine Williams
Revolutionizing customer interactions with cutting-edge AI solutions at AT&T • Servant Leader | Passionate Innovator & Storyteller | Non-Profit Advocate | Linking Relevancy to Customer Experience through Technology |
- Role
- Director Technology Generative Ai at AT&T
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Charmaine Williams
Ambitious self-starter who thrives in collaborative, fast paced environment. Experience with Emerging technology and start-up organizations within AT & T. Dedicated professional with experience delivering effective solutions through solid process and project management execution. Proven ability to establish and foster strong relationships with internal and external clients to achieve a common goal. Developed, implemented and managed successful Big Data solutions. Areas of Expertise and Experience• Analytics • Operations • Communications • Client Partnerships • Account Management • Project Management • Big Data • Governance • Strategy • Collaboration • Employee Engagement
Experience
Director Technology Generative Ai
Nov 2024 — Present · Dallas, TX, US
Currently leading groundbreaking generative AI initiatives at AT & T, focused on revolutionizing customer interactions in our call centers and retail channels. Spearheading the development and implementation of AI-powered solutions to enhance customer satisfaction, empower frontline employees, and drive operational efficiency.Key focus areas: • Developing AI strategies aligned with AT & T’s vision for next-gen customer service • Overseeing the integration of advanced language models and AI technologies • Leading cross-functional teams to deliver innovative AI solutions at scale • Ensuring ethical AI implementation and data privacy compliance
Education
Champlain College
Bachelor of Science - BS, Management Information Systems, General
Las Vegas Academy - High School
Theatre & Dance
1994 — 1998
Skills
- Internet Protocol (Ip)
- Product Management
- Telephony
- Lte
- Mpls
- Broadband
- Consulting
- Unified Communications
- Voice Over Ip (Voip)
- Multiprotocol Label Switching (Mpls)
- Team Building
- Management
- Voip
- Dsl
- Cloud Computing
- Project Planning
- Managed Services
- Call Center
- Process Improvement
- Call Centers
- Ip
- Integration
- Service Delivery
- Business Analysis
- Project Management
- Cross-Functional Team Leadership
- Network Design
- Wireless
- Business Process Improvement
- Mobile Devices
- Computer Network Operations
- Atm Networks
- Troubleshooting
- Telecommunications
- Vendor Management
- Big Data
- Team Leadership
- Data Analysis
- Contact Centers
- Customer Experience
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