Charles J Charles John
Leader ‒ Digital Roadmaps & Process Excellence | Banking, Healthcare, Telecom & eCommerce Expertise | LSSBB Certified from ISI Bangalore
- Role
- Process Excellence Manager at Wipro
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Charles J Charles John
To play an active role in improving the operational excellence of an organization with my process improvement and analytical skills. An energetic self-starter seeking a Quality Management position that utilizes outstanding creative, graphical, analytical and people skills to help meet and exceed corporate goals. PROFESSIONAL SUMMARY •15 years of experience specializing in the area of Quality•Expert in driving digital transformation roadmap and setting up transformation program council to drive digital initiatives•Knowledgeable in SDLC and Agile framework • Expertise in Business Process Management, Six Sigma, Quality Management Systems & Knowledge Management• Key Certifications : o Certified BPMS Assessor on IBM Business Model o Certified Six Sigma Black belt by ISI Bangalore & Six Sigma Green Belt by Anna University o Internal Certified Auditor (ISO 9001 : 2008) by Sai Standard Services• Knowledgeable in CMMi, ISO 27001 (ISMS Standards)• Energetic self-starter and a team player
Experience
Process Excellence Manager
May 2019 — Present · Chennai, IN
Responsible for productivity commitment road map and achieving contractual benefits through structured projectsIdentifying process improvement / RPA opportunity on aligned project to drive improvementsConduct capability workshop on continual improvement themesDrive knowledge management process across vertical to implement best practicesFacilitating / Conducting compliance audit across projects
Education
Bharathiar University
B.Sc, Electronics
2002 — 2005
PSG Sarvajana Higher Secondary School
Biology/Biological Sciences, General
Skills
- Operations Management
- Call Center
- Quality Management
- Service Delivery
- Business Analysis
- Cross-Functional Team Leadership
- Call Centers
- Telecommunications
- Quality Assurance
- Bpo
- Business Process
- Customer Satisfaction
- Process Excellence
- Management
- Team Management
- Program Management
- Six Sigma
- Vendor Management
- Transition Management
- Change Management
- Process Improvement
- Process Management
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