Charlotte Coyle
Senior Technical Writer/Documentation Specialist/Publisher
- Role
- Senior Technical Writer at Discover
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Charlotte Coyle
As a Technical Writer, I bring experience in policy analysis, technical documentation…
Experience
Senior Technical Writer
May 2024 — Present · US
Maintained policies and procedures to meet compliance standards for the Decision and Analytics (DNA) team- Managed updates to policies and procedures in alignment with DFS governance, risk, and compliance (GRC) standards- Collaborated with content authors to create and edit documentation that meets Compliance Management System (CMS) goals, ensuring timely publication on the ServiceNow platform- Identified emerging risks with policies and controls in SOP by proactively communicating to compliance and legal teams, supporting the implementation of the CMS project- Ensured accuracy of technical business documentation and auditing standards by conducting thorough end-to-end testing of procedures with the line of business (LOB)- Educated procedure owners on navigating the ServiceNow platform to locate procedures and review related policies and controls- Managed multiple writing assignments and projects simultaneously, providing leadership with daily status updates to achieve goals and meet deadlines.
Education
University of North Carolina at Charlotte
Bachelor's Degree
Skills
- Process Improvement
- Management
- Team Building
- Business Analysis
- Learning Management
- Security
- Quality Assurance
- Customer Service
- Excel
- Data Analysis
- Peoplesoft
- Oracle
- Requirements Analysis
- Business Process
- Leadership
- E-Learning
- Risk Management
- Instructional Design
- Technical Writing
- Sharepoint
- Training
- Testing
- Vendor Management
- Business Process Improvement
- Project Planning
- Project Management
- Six Sigma
- Sql
- Visio
- Analysis
- Access
- Software Documentation
- Team Leadership
- Public Speaking
- Learning Management Systems
- Addie
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