Charlotte Sneddon
Major Incident and Problem Specialist @WSP
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WORK HISTORY
Major Incident and Problem Specialist @WSP
Leeds, GB
EDUCATION
Fallibroome High School
GCSEs
Mid Cheshire
business administration, IT
The Manchester Metropolitan University
Business and IT management, Business Administration and Management, General
Macclesfield College
IT BTEC national diploma, IT
SKILLS
ABOUT CHARLOTTE SNEDDON
As an Incident Manager, I oversee the end-to-end incident life cycle, from detection and response to resolution and recovery. I have 13+ years of experience in various aspects of ITSM such as incident management, first line support, and problem management.My core competencies are ITIL Service Operations, Sumo Logic, and PagerDuty, which enable me to monitor, analyze, and communicate complex incidents effectively and efficiently. I am also certified in ITIL and Incident Responder by PagerDuty.
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