Charlotte Harila
Ww Contract Operations Lead, Windows & Device Sales Operations @Microsoft
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WORK HISTORY
Ww Contract Operations Lead, Windows & Device Sales Operations @Microsoft
Toronto, ON, CA
Own operations and negotiation strategy for the Consumer Channel Sales business across Americas, Asia, and EMEA, working with sales, legal, operations, and compliance teams to negotiate and execute partner agreements.• Manage end-to-end operations for the Business Desk, leading a team of three and ensuring SLAs and KPIs are met.• Drive continuous improvement initiatives within contract operations to enable sales agility and growth.• Support sales, product, and marketing teams on contract escalations from over 350 partners worldwide including F500 companies such as Amazon, Apple, Walmart, Costco, Verizon, Target, Dell, and HP.
EDUCATION
University of Toronto
B.A. (Hons.)
SKILLS
ABOUT CHARLOTTE HARILA
I simplify the complex In my current role at Microsoft I drive contract operations across the Consumer Channel Sales business in Asia, Americas, and EMEA, enabling growth across our Surface, M365, and Windows divisions. An agent of change across the end-to-end business, I help land new processes, remove obstacles, drive compliance, and I influence for impact, while ensuring we keep the customer experience top of mind in everything we do.
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