Charlotte Whelan

Head of Operations @Credo

Derby, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2022 — Present

Head of Operations @Credo

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Nottingham, GB

Drawing on a user research background and my study of psychology, I help companies understand their online users and guide them towards a better converting website. In this role I do the following- Provide recommendations in relation to Conversion Rate Optimisation (CRO) to clients- Produce CRO related content to inform others about its benefits- Manage multiple client projects and client relations- Liaise with stakeholders- Collaborate on business strategy (and)- Support colleagues.

EDUCATION

2010 — 2013

University of Derby

Bachelor of Arts (B.A.)

2019 — 2019

CXL

Online Course

2008 — 2010

John Port School 6th Form

A level or equivalent

2016 — 2017

University of Derby

Postgraduate Certificate

2003 — 2008

John Port School

GCSE

2017 — 2018

University of Derby

Postgraduate Diploma

SKILLS

Time ManagementCreative Project ManagementCounselling SkillsProblem SolvingCustomer ServicePowerpointMicrosoft ExcelTeamworkCounselling SkillsSocial NetworkingLeadershipMicrosoft WordSocial MediaCommunicationPrioritise WorkloadMicrosoft OfficeRetailPartnership Working

ABOUT CHARLOTTE WHELAN

I love creative projects and working with a close knit effective team. I am…

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Charlotte Whelan — Head of Operations at Credo in Derby, GB | Unifers