Charlotte Spain
Head of Search & Donor Liaison (Head of Operations & Customer Service) @Anthony Nolan
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WORK HISTORY
Head of Search & Donor Liaison (Head of Operations & Customer Service) @Anthony Nolan
London, GB
EDUCATION
University of York
Bachelor’s Degree, Law
ABOUT CHARLOTTE SPAIN
A senior leader with 8+ years of experience in startups, and the public and charity sectors.What does this mean-I can make business effective decisions on a budget- I\'m happiest being a self-starter whilst always keeping stakeholders in the loop- I know that no system is a silver bullet, it\'s how well you implement something that determines success- I understand that creating a transparent culture is key: my team knowing \"why\" changes the way they work- My leadership style is empowering: self-sufficiency is the key to personal development & getting stuff done- Project-management is integral to how I work: delivering on time, on budget, on quality- If I\'m not creating a process, I\'m improving one: reducing inefficiencies saves time, money and energy- I\'ve handled enough customer complaints in my time to look past the emotion to the root cause, to stop it happening again- I\'m used to wearing many hats: leader, policy-maker, OKR owner, customer advocate- My working motto is \'everything is figure-outable\': just because you don\'t know the answer now doesn\'t mean you\'ll never know the answer.
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