Charlotte Rooke

Head of Independent Living @Southern Housing

GB

Oversee a portfolio of sheltered and extra care services, ensuring harmonised service delivery across all locations (post merger). 142 locations 5800 properties around residents. • Redesigned service offer through collaboration with residents and team members, enhancing user experience and operational efficiency. • Developed a comprehensive quality assurance framework, leading to improved service standards and resident satisfaction. • Successfully led the team through EROSH accreditation, demonstrating commitment to excellence in Independent Living Services.