Charlotte Panko
Human Resources Manager @RXO, Inc.
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WORK HISTORY
Human Resources Manager @RXO, Inc.
Charlotte, NC, US
In my ongoing position with RXO, stemming from a company spin-off from XPO Logistics; I lead and direct human resources operations for corporate shared services, supporting national sales, sales operations, legal, and finance teams within a corporate environment. I collaborated closely with C-suite executives and managed remote employees across the US. By implementing exceptional human resources processes, programs, and strategies, I have cultivated an optimal employee experience aimed at developing talent, driving retention, and fostering a culture of excellence.• Enhanced workforce development plans for the national sales team by aligning sales performance gaps with career planning objectives, resulting in the development, promotion, and retention of top-tier sales talent, increased productivity, and alignment with business strategies.• Streamlined processes for employee relations and communications, leading to improved associate satisfaction, restored credibility, and strengthened human resources support for the team.• Promote foundational leader learning experiences by co-facilitating learning and development programs for new, existing, and high-potential leaders, fostering continuous growth and leadership excellence.• Moderate career journeys and up-close interview sessions with C-suite and senior leaders to cultivate career planning and growth for employees.• During my tenure at XPO, I served as co-chair on the DE & I Council, actively engaged in promoting long-term sustainability of DE & I practices and procedures, fostering an authentic workplace culture grounded in accountability and strategic workstream practices aimed at achieving an equitable employee experience.
EDUCATION
University of North Carolina Asheville
Psychology
ABOUT CHARLOTTE PANKO
I love working with others to establish and continuously improve culture and employee experience while maintaining a high level of accountability. As a seasoned professional with over 20 years’ experience, I derive my energy and passion from driving a successful business through the most valuable asset; the people. My roles have covered transitions, turn-around’s, and fast-growing businesses.I have proven to be a successful key member resulting in a strong impact on people through relationship building; hands-on operational management; learning and development; talent management; leadership development; coaching and change management.My experience embraces the hospitality industry, but my skills are applicable in any organization and my hospitality experience has given me an advantage. The variety of complex challenges that I have faced in a 24/7 industry that never closes the doors with diverse team members and guests from every corner of the planet along with stakeholders at every level has been a career like no other. I thrive in an environment that is results driven, dynamic and where employee success, collaboration and agility are highly valued.HR is no longer about policing, compliance and regulations but instead has become the catalyst for change, growth, and innovation.In Human Resources you must be resourceful, knowledgeable, fearless, and relevant. Therefore, I stay connected to thousands of HR professionals worldwide through social media and professional development associations like SHRM and HHRA. My HR connections are a virtual knowledge base at my fingertips and the relationships challenge me and keep me current.Outside of work I have served on the Board of Directors of HHRA, an organization committed to improving the networking and success of HR hotel professionals.My professional and personal experiences have taught me the following about myself:• I love to win, but helping others win gives me greater joy.• My gut instinct is good, but I seek the facts for my decisions.• I am overly curious and constantly learning because I never settle.• I stay calm when faced with adversity.• I love meeting new people and hearing new perspectives.• I educate, refine, and drive myself to be a better person every day.If you want to chat about HR, hospitality, or your love of Great Danes, I would love to get in touch!
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