Charlotte Methuselah
Account Manager @Pride Health
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WORK HISTORY
Account Manager @Pride Health
Client Relationship ManagementMaintain Client Relationships: Build and sustain long-term relationships with key clients, ensuring consistent communication and satisfaction.Client Retention: Work to maintain and increase client loyalty through excellent service and consistently delivering value.Project ManagementCoordinate and Manage Projects: Oversee the execution of client projects from start to finish, ensuring timelines, budgets, and quality standards are met.Collaborate with Internal TeamsMonitor Deliverables: Ensure that services are delivered on time and in alignment with the client’s requirements.Problem-Solving: Address any challenges or roadblocks that arise during project implementation and work with relevant teams to find solutions.Drive Revenue & Contract Renewal and Negotiation: Work with clients to renew contracts or agreements, negotiating terms that align with both the client’s needs and company objectives.Onboard New Clients: Facilitate the onboarding process for new clients, ensuring they understand how to use the company\'s services or products effectively.Account Monitoring and ReportingTrack Account Health: Regularly monitor client satisfaction and overall account health, identifying any issues before they escalate.Prepare Reports: Generate and present reports on account performance, sales growth, and service delivery to both clients and internal stakeholders.Analyze Metrics: Evaluate key performance indicators (KPIs) and metrics to assess the effectiveness of strategies and services provided to clients.Problem Resolution Escalation Management: When necessary, escalate issues to senior management or relevant departments for resolution.Budget ManagementStrategic PlanningDevelop Account Plans: Create and implement strategic account plans that align with both the client’s long-term goals and the company’s objectives.Forecasting: Provide forecasts for revenue, retention, and growth for individual accounts.
EDUCATION
Vinayaka Mission's Research Foundation - University
Bachelor of Arts - BA, English Honors
Vinayaka Missions Sikkim University
Bachelor of Arts - BA, English Language and Literature, General
St Michael's Senior Secondary School
Business/Commerce, General
SKILLS
ABOUT CHARLOTTE METHUSELAH
Professionally and effectively employs sales skills to achieve targeted sales.Increase the level of sales and business mix from individual clientsIncrease share of each market sectorResearch and DatabaseMaintain an accurate and current databaseIdentify and develop sources of potential clientsEffectively communicate with clients to gain commitment to purchaseMaintain regular contact with Key Clients/Vendor Management Effectively communicate with clients via telephone, face-to-face and written communicationDevelop and maintain relationships which benefit both clientOvercome client resistance/objections to productsAdvise Managing Director and Sales and Marketing Director of clientfeedback/comments relating to product content and pricing as well as companyperformanceProvide a weekly schedule of planned activitiesAchieve sales activities within specified time scales as directed by Managing Director and Group Sales and Marketing DirectorTargeted tele-sales campaigns to achieve salesBe able to match appropriate products to clients’ requirements.
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