Charlotte Alexander
Transformation Manager @Police Mutual
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WORK HISTORY
Transformation Manager @Police Mutual
Title updated to reflect role and responsibilities Project Management & Business Transformation ProfessionalLed multiple business transformation projects, including:Complete Office Relocation & Fit-Out: Oversaw all phases from planning to execution, taking a hands-on approach being on site throughout, and delivering targeted communications to support change management and a smooth colleague transition.Policy Admin System Upgrade: Led requirements discovery with stakeholders and redesigned internal business processes, delivering a modernised customer journey and improved operational efficiency.Operations Process & Business Analysis: Conducted comprehensive reviews project managing quick wins and providing strategic recommendations.New Product Launch and Product Amends: Managed end-to-end delivery, from requirements gathering and process redesign to system integration, with comprehensive communication and training plans to ensure smooth rollout and high adoption.Business Improvement Initiatives: Delivered projects applying project management methodologies and transformation skills resulting in operational enhancements and increasing customer satisfaction.Establish robust project governance to ensure effective delivery and benefit realisation.Develop and execute communication plans for change initiatives, driving colleague engagement and adoption.Successfully manage relationships with senior stakeholders and cross-functional teams, influencing decision-making and driving collaboration.Champion risk management, identifying and mitigating risks to ensure successful project delivery.Implemented a new internal communications strategy to ensure colleague engagement and alignment with business objectives.
EDUCATION
PeopleCert
Prince2 Foundation
Chartered Insurance Institute
CF6 Mortgage Advice, Mortgage
ITonlinelearning
PeopleCert, Prince2 7th Edition Certified: Foundation and Practitioner
University of Strathclyde
Bachelor's Degree, Primary Education
Chartered Management Institute
Level 5 Leadership And Management, Business, Management, Marketing, and Related Support Services
Chartered Insurance Institute
Certificate In Financial Services, Certificate in Financial Services
SKILLS
ABOUT CHARLOTTE ALEXANDER
A proactive, dynamic, and entrepreneurial Prince2-certified leader with a proven ability to deliver complex projects and exceed business expectations. I combine strategic thinking with hands-on execution, working collaboratively with stakeholders and cross-functional teams to drive measurable impact, continuous improvement, and successful change adoption.My experience spans a range of multi-disciplinary projects, including IT system change initiatives, business process reviews, and large-scale operational improvement programmes. I regularly advise senior stakeholders on opportunities to enhance systems, optimise workflows, and strengthen governance translating business needs into practical, high-value solutions.A key achievement in my recent work includes successfully delivering a full office relocation and fit-out, overseeing the entire process from planning and procurement through to contractor coordination, IT integration, compliance, and final handover. I’m experienced in managing multiple projects simultaneously, bringing structure, clarity, and momentum to complex environments. My work is grounded in strong change management principles, ensuring that new systems, processes, and ways of working are embedded effectively, understood by users, and aligned with organisational goals.Driven by continuous personal development, I’m committed to finding smarter ways of working, leveraging data and insight, and enabling progress through collaboration, communication, and high standards of delivery.Key Skills: • Project & Programme Management (Prince2-certified) • Change Management & Process Improvement • Stakeholder Engagement & Cross-Functional Collaboration • Strategic Planning & Execution • Risk Management & Governance • Budget Control & Resource Management • IT System Implementations & Optimisations • Business Process Reviews & Operational Improvements • Office Relocation & Facilities Management • Data-Driven Decision Making & Performance Insights
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