Charlotte Makougang

About Charlotte Makougang

Hands on certified agile scrum master with 5 years of experience in facilitating the scrum framework in software development projects in finance, health care, and its industry. known for having a strong desire for team and organizational growth, through continuous learning, improvement, and innovation. a well-equipped individual with understanding and experience in Kanban and xp. a creative and driven servant leader capable of delivering large scale software and web development projects on time. Out-of-the-box thinker who champions innovative technical solutions to address complex client needs and related business problems, ensuring superior outcomes. Ability to engage and motivate teams toward a common goal. A proven leader in directing operations, maintenance, and support of complex systems. Prudently analyze data, staff plans, and variances to recommend solutions to improve revenue per call and customer satisfaction/retention. I suggested to team members on agile processes and facilitate planning meetings and retrospectives. Possess working knowledge of Kanban and XP and utilize Gantt chart as a project manager and a Scrum Master. Facilitate team to complete tasks successfully and on-time and resolve obstacles encountered by team members. Ability to challenge the status quo and enable new ways of working. Exceptional communication, presentation & interpersonal skills to grasp new concepts quickly and productively utilize the same.

Experience

1. Scrum Master

   Comcast

   Oct 2019 — Present

   Managed functions pertaining to controlling daily scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects Guide, coach, and motivate the team to increase productivity Oversaw and managed scope, timeline, quality, goals, and deliverables that support business goals Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans Worked with Product Owners and users to drive projects to production, meeting deadlines and outcomes Measured team metrics and worked to drive improvements and innovate new approaches Operated to gather customer requirements, clarify specifications, and translate into the product backlog Monitored and facilitated Scrum processes and team meetings for development. Responsible for ensuring Scrum is understood, and the team adheres to Scrum theory, practice, and guidelines Contributed to the advancement and improvement of Agile practices within the organization Resolved team impediments with other Scrum Masters to increase the effectiveness of the application of scrum in the organization Worked with Scrum Team, as well as internal and external stakeholders, to influence and drive decision making and support the organizational project or product teams

Education

• University of Buea

  Bachelor's degree in Computer science

  2008 — 2010