Charlotte Lackey

About Charlotte Lackey

I’m an HR Generalist with a real passion for making workplaces run smoothly and helping people feel valued in their roles. Over the past four years, I’ve worked in benefits administration, payroll, compliance, and all the little details that keep HR ticking. However, my favorite part has always been building connections and improving the employee experience.With a Master’s in Industrial and Organizational Psychology, I love finding ways to make processes more efficient. That might mean guiding an HRIS transition from start to finish, improving leave administration so it’s easier for everyone to navigate, or streamlining workflows to take the stress out of daily operations. I believe HR isn’t just about policies; it’s about people, culture, and creating an environment where both employees and the business thrive.

Experience

1. Human Resources Generalist

   Steampunk, Inc.

   Oct 2024 — Present · McLean, VA, US

   Streamlined onboarding, offboarding, benefits administration, and compliance processes for a workforce of 700+ employees. Ensured regulatory compliance, enhanced operational efficiency, and maintained high employee satisfaction. Delivered data-driven insights to leadership, fostering cross-functional collaboration and strengthening vendor relationships.• Lead full-cycle onboarding and offboarding for 150+ hires and 750+ employees, including orientation, system access, documentation, COBRA, and equipment return• Administer multiple benefits plans for 750+ employees; serve as primary vendor liaison and resolve issues promptly• Led an active open enrollment for 700+ employees, driving a medical carrier transition and EDI launch that resulted in 90% participation and 2-hour inquiry response times• Ensure federal compliance by preparing and submitting EEO-1, OFCCP AAP, RxDC, and ACA reports• Resolve employee requests via ticketing system within 24 hours, maintaining high satisfaction• Analyze HR data and create reports on tenure, turnover, onboarding, and benefit enrollments• Develop SOPs and cross-train team members to improve consistency and operational efficiency

Education

• Radford University

  Master of Science - MS, Industrial and Organizational Psychology

  2018 — 2020

• Longwood University

  Bachelor of Science - BS, Psychology Major & Business Administration Minor

  2014 — 2018