Charlotte J.

About Charlotte J.

With a Bachelor of Science in Psychology from Central Michigan University, I currently excel as a Manager and Biller at Nova Chiropractic, where I\'ve honed my expertise in customer service operations and business management. At the clinic, I manage accounting transactions, oversee front desk activities, and am responsible for inventory, demonstrating a strong grasp of operational competencies. The team at Nova Chiropractic benefits from my leadership in coordinating marketing efforts, managing social media, and conducting Insight CLA scans, which are instrumental in patient care. My commitment to excellence ensures that our patients understand their insurance verifications and financial policies, fostering trust and satisfaction. I thrive in environments that value collaboration, clear communication, and a culture that aligns with our collective mission to provide exceptional care.

Experience

1. Manager and Biller

   Nova Chiropractic

   Jan 2021 — Present · Detroit, MI, US

   Execute and track marketing and social media -Manage all accounting transactions and accounts receivable with patients and insurance payers-Explain insurance verifications as well as all financial policies with patients -Manage the front desk and CA staff -Purchase and monitor all inventory items throughout the clinic -Conduct Insight CLA scans to new patients and general progress exams -Maintain statistics spreadsheet by tracking daily appointment types and collections -Schedule meetings when necessary with outside vendors, the City of Berkley, and program companies utilized by the clinic etc.

Education

• Central Michigan University

  Bachelor of Science - BS

  2011 — 2015