Charlotte Girimonte
Director of Support @Certn
Windsor, ON, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Sep 2021 — Present
Director of Support @Certn
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Windsor, ON, CA
Department and strategic lead for a global 24/7 technical support team. Oversee vendor contract management, process documentation, tooling implementation, workforce planning, go-to-market readiness, data reporting, quality assurance and support budgets. Strategic lead for company-wide AI implementation, knowledge management and team engagement events.
EDUCATION
N/A
Carleton University
Bachelor of Humanities, Minor in Mathematics, Humanities
SKILLS
LeadershipHuman ResourcesTeachingTime ManagementExecutive Administrative AssistanceWritingOffice AdministrationTrainingEvent PlanningCustomer ServiceData EntryPublic Speaking
ABOUT CHARLOTTE GIRIMONTE
Contact centre nerd. AI enthusiast. Aspiring influencer. Pro wrestling fan.
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