Charlotte Friedman
Guest Services Intern @The Junto Hotel
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WORK HISTORY
Guest Services Intern @The Junto Hotel
US
Welcome guests upon their arrivalAssign guest roomsProvide information about hotel, available rooms, review their rate and amenities available on property with all guests during the check in processInform guests about payment methods and verify their credit cards and matching identification upon arrivalPerform all check-in and check-out tasksRespond the guest requests in a timely and professional mannerAnswer incoming callsMaintain records and filesMonitor expenses and costs, as neededResolve guest complaints and issuesArrange transportation for guestsEnsure hotel responsibilities Accurately completes daily checklist
ABOUT CHARLOTTE FRIEDMAN
My name is Charlotte Friedman, a Hospitality Management student at The Ohio State…
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