Charlotte Friedman
Hospitality Management Student at The Ohio State University
- Role
- Guest Services Intern at The Junto Hotel
- Location
- Warren, NJ, US
- LinkedIn followers
- 500 followers
About Charlotte Friedman
My name is Charlotte Friedman, a Hospitality Management student at The Ohio State…
Experience
Guest Services Intern
Sep 2025 — Present · US
Welcome guests upon their arrivalAssign guest roomsProvide information about hotel, available rooms, review their rate and amenities available on property with all guests during the check in processInform guests about payment methods and verify their credit cards and matching identification upon arrivalPerform all check-in and check-out tasksRespond the guest requests in a timely and professional mannerAnswer incoming callsMaintain records and filesMonitor expenses and costs, as neededResolve guest complaints and issuesArrange transportation for guestsEnsure hotel responsibilities Accurately completes daily checklist
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