Charlotte de Roux Antonini
Senior Customer Success Director @Anaplan
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WORK HISTORY
Senior Customer Success Director @Anaplan
Paris, FR
EDUCATION
University of Paris I: Panthéon-Sorbonne
DEA, Economics Epistemology
SKILLS
ABOUT CHARLOTTE DE ROUX ANTONINI
Customer Success Executive with 20+ years of experience in Enterprise Performance Management and Enterprise SaaS transformation.Currently Senior Customer Success Director at Anaplan France, leading a high-performing Customer Success organization responsible for strategic enterprise accounts across Luxury, Consumer Goods, Retail, Manufacturing and Agri-Food sectors.I drive customer retention and expansion strategy within complex enterprise environments, partnering with C-level stakeholders to embed scalable operating models and deliver measurable business outcomes across Supply Chain, Finance and Commercial functions.My leadership focus:• Net Revenue Retention & Expansion Strategy• Enterprise Account Governance• Executive Stakeholder Alignment• Customer Journey Design & Adoption at Scale• Building and Scaling High-Performance CS OrganizationsThroughout my career, I have combined deep domain expertise in FP & A, Supply Chain and Sales Performance Management with strong organizational leadership to drive predictable revenue growth and long-term customer advocacy.
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