Charlotte Chew

About Charlotte Chew

Service:• Led initiatives to improve access to inpatient and outpatient services thereby increasing access to services and revenue.• Developed a single point of access for patients, families, direct care providers, and the community at large. This lead to increased retention of new clients into treatment by streamlining processes through single touch of referrals.• Responsible for the team that reduced wait time to outpatient diagnostic and imaging services thereby increasing revenue and client and employee satisfaction.• Provided consultative services to review staffing patterns and outpatient physician office improvements and efficiencies. Quality and Safety: • Developed a county-based quality improvement program in Human Services • Facilitated process improvement work groups to identify areas of opportunity and implement plans to ensure future compliance resulting in increased patient outcomes, system efficiencies, and decreased costs.• Used patient satisfaction results to design program modifications that led to improvement on patient outcomes post discharge.• Led a multidisciplinary team to reduce the number of patient restraints which also led to a decrease in employee injuries and workman’s compensation claims.People: • Employee engagement scores have been consistently high across all areas of responsibility. Low turnover rates lead to better care, better client outcomes, less cost in hiring, onboarding, leading to less missed revenue.Finance:• Responsible for value-based purchasing initiatives both on the payor and provider side.• Succeeded in value-based purchasing measurements resulting in additional revenue. Current value-based purchasing efforts yield Work with payors on value-based purchasing model design. • Led initiatives to build infrastructure designed to provide real-time data, site reporting, and seamless movement through the continuum of care.• Success in reviewing programs and staffing patterns to promote a positive contribution margin.Growth:• Started several new programs to enhance the continuum of care and increase revenue. • Responded to multiple requests for proposals to provide innovative services and/or services that improved access to the community.• Created a Client Navigation Team that increased engagement of clients across the continuum from 25%-78% and growing. Team supports programs in multiple state. Efforts positively impact HEDIS measures in particular 7 and 30 day follow up.• Designed alumni services that keep clients engaged post treatment increases community tenure

Experience

1. Vice President

   Cleanslate Centers

   Aug 2023 — Present · Brentwood, TN, US

Education

• Olean High School Olean, NY

  High School Diploma

  1981 — 1986

• St. Bonaventure University

  MSEd, Counseling Psychology

  1990 — 1992

Skills

• Healthcare Management
• Leadership