Charlotte Callaghan
Head of B2c Sales @Barbon Insurance Group
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WORK HISTORY
Head of B2c Sales @Barbon Insurance Group
EDUCATION
Bishop Grosseteste University
English & Education
ABOUT CHARLOTTE CALLAGHAN
A passion for people and delivering excellent service. With over 14 years of experience in the insurance industry, I believe that putting the customer at the heart of everything we do is crucial for driving loyalty and satisfaction. My coaching leadership style focuses on empowering team members to reach their full potential while fostering a culture of collaboration and support.I’m committed to creating a positive team environment where every individual feels valued and motivated to deliver for our customers. By encouraging development opportunities, open communication and sharing best practices, we can enhance our delivery and create memorable experiences for our customers.Previous experience as a Learning and Development Manager with a demonstrated history of working in the insurance industryPast projects include-Implementation and maintenance of a Training and Competence Scheme-New product development and roll out-Designing training material including e-learning for business wide annual compliance refreshers and ad hoc projects -Design and delivery of a customer service programme-Team Leader development programme
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