Charlotte Brownlee
Transformation Delivery Director @BT Group
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WORK HISTORY
Transformation Delivery Director @BT Group
London, GB
EDUCATION
Rensselaer Polytechnic Institute
Exchange year, Management and Economics
Aston University
Master’s Degree, CIPD, Human Resource Management
University of Leeds
Bachelor of Arts (BA), International Human Resource Management
ABOUT CHARLOTTE BROWNLEE
With over ten years of experience leading change and technology transformation, I am a passionate and driven leader who strives to deliver exceptional customer service and operational excellence, while putting employees at the heart of change. I have a strong background in human resource management, change management, digital transformation, and programme delivery, and I hold a master\'s degree in CIPD and certifications from IPA and CPD. In my current role, I am leading Commercial Transformation at EE, where I delivered our biggest technology and propositional rebrand across 500 stores. I am currently delivering our Omni-channel strategy, driving innovation and growth by deploying multi-channel capability and behavioural change across our front-line. I collaborate with senior stakeholders and business units to deliver solutions that meet the evolving needs and expectations of our customers and the market.
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