Charlotte Arroyo
Customer Success Excellence Regional Leader - Recurring Services @Schneider Electric
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WORK HISTORY
Customer Success Excellence Regional Leader - Recurring Services @Schneider Electric
Rueil-Malmaison, FR
EDUCATION
ESSCA
Master's degree, International Business
Baptist University, Hong-Kong, Kowloon
Bachelor's degree, International Business
SKILLS
ABOUT CHARLOTTE ARROYO
Head of Customer Success Center of Excellence globally at Schneider Electric, I am passionate about helping organizations turn customer relationships into long‑term value and impact. I help our teams achieve measurable customer outcomes by strengthening Customer Success capabilities and transforming ways of working, embedding best practices, empowering talents, and leveraging AI-powered tools to elevate how CS is delivered at scale. What motivates me most is building customer‑centric cultures that empower teams, remove complexity, and accelerate success — for customers and for the people who support them every day. I believe great Customer Success is about clarity, collaboration, and continuous improvement!
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